New Aged Care Facility in Greensborough

 

Trinity Manor Greensborough frontAs an aged care Placement Consultant I am, at times, invited to visit new aged care facilities prior to their opening. Recently I was invited to visit Trinity Manor Greensborough to view the facility before it opened its doors to residents yesterday (16th May, 2019).

Trinity Manor Greensborough reception

There are 112 beds, including 12 in the Memory Support section for those living with dementia needing a secure and safe environment.  They offer these residents a specialist dementia care support program. All residents have access to care by qualified registered division 1 nurses, available 24 hours.

The chef prepared a lovely lunch for me so that I could sample the standard of meals that will be served to the residents. They will have a plentiful supply of food throughout the  Trinity Manor Greensborough meal

day, with a continental and hot breakfast followed by a main meal at lunch with offerings such as Rogan Josh, roast leg of pork with apple sauce, crumbed fish and beef and shiraz pie served with a varied range of vegetables daily followed by desserts such as mango panna cotta and apple strudel. A soup is served in the evening followed by a light meal and dessert. Cakes, devonshire tea or biscuits are served at morning and afternoon tea and supper.

It was intriguing to see a robot in action in an aged care facility; its role is to take the load from carers and kitchen staff. Able to deliver to rooms and various departments, the robot accesses the lift to reach different floors.

Trinity Manor Greensborough robot 2

The robot stops when a resident is near and plays music as it goes along. In my role as a Placement Consultant I have to confess this is the first time I’ve seen a robot in aged care. The facility is using the Lamson Robo, which is easily operated with an IOS mobile app, allowing the operator to call and send the robot via a mobile device. Whilst I was visiting they were mapping the building with the robot. The new residents will be involved in naming the robot, with a competition for its name.

The facility has many great features, with a hairdresser,

Trinity Manor Greensborough haridresser

massage room, gymnasium, cinema,

 

private dining rooms for family meals, outdoor bar b q, multiple dining and lounge areas and balconies and terraces off rooms. The décor and furniture is all modern and tasteful.

Is The Banking Sector Age Friendly?

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Image by Andreas Breitling

Following on from my last blog Aged Care Services Not Age Friendly (12th April 2019 ) in which I wrote about the Financial Capability of Older People report by the University of SA, examining how the aged in home care and the banking and finance industries were not age friendly, this blog will look at the banking and finance sector. This sector came in for criticism too for not being age friendly, with researchers finding older people faced numerous problems in their financial dealings. This ranged from having trouble understanding foreign voices at overseas call centres and reading tiny print on documents to complicated terms and condition, poor communications by staff and high pressure sales techniques.

The researchers believe both the in home care and finance/banking sectors were in need of an age-friendly revamp with more older-customer focussed services and better staff training.

So it is encouraging to read an article from the Canberra Times that Alzheimer’s Australia has begun rolling out “dementia-friendly” banks with a pilot program beginning in Beyond Bank branches across Canberra.

The bank has begun making changes to its physical environment, considering things like colours, lighting, signage and even the type of fonts it uses to make the branch environment less intimidating. Staff will receive special training to learn about the various obstacles those living with dementia face when doing their daily banking.

Beyond Bank state manager Chris Blight said they wanted to make it easier for people with dementia to stay independent.”We’re working towards having really clean spaces and that welcoming personal tailored solution to help them access their funds,” he said.

The full report The Financial Capability of Older People can be read at: unisabusinessschool.edu.au/financial-capability

Aged Care Service Not Age Friendly

elderly lady at home

Extraordinarily, Australia’s aged home care sector has come under some strong criticism for not being age friendly according to a report from the University of South Australia . Older Australians have been left feeling disempowered and lacking in confidence due to its complexities. Research explored the ability of people aged 65 plus to select and financially manage their home care packages;

“Home-care packages support people to stay in their own homes for longer, so they are a really appealing option for people as they age or become less independent,” said lead researcher, Braam Lowies “But our research found that older people felt insecure about their capacity to manage home-care packages to their best advantage and we wanted to understand why.”

What they found was that, although the government had recently increased total aged care spending to $662 million, including the release of 10,000 additional home-care packages, the environment in which the packages are provided was so complicated that many older Australians were unsure of which options best suit their personal situation.

Clients of mine are currently dealing with this very situation. A 96 year old couple are in need of support, having stayed independent until this year. The husband had a bad fall and is now in a rehabilitation unit and will probably need my help as a placement consultant to find accommodation in an aged care facility. However, his wife is keen to stay at home with support. She has found she needs help from her family to even begin the first step of applying for assistance. Without their support she would not be able to access the service on her own.

“We found a host of problems from a general lack of confidence and lack of knowledge of the system among older people, to overly complicated communications, high staff turnover and inadequately trained staff providing in home care, inconsistencies in package administration, confusing fee structures and even inaccurate billing processes” Dr Lowies said “Unfortunately, the more complicated and inaccessible the programs are, the more it creates a lack of confidence and motivation for older people accessing services.”

The banking and finance industry was also examined in the Financial Capability of Older People report and it came in for criticism too for not being age friendly.

 

Improving the Quality of Life for Residents in Aged Care

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Many approaches are being tried in aged care facilities to improve the quality of life for residents. As a Placement Consultant I like to know that my clients will enjoy a contented and engaging life once they move into an aged care home, that not only will their physical needs be taken care of but their emotional, spiritual and intellectual needs too. Some fine examples of programs that help provide a good quality of life are discussed below:

Music therapist Heather Seyhun at ACH West Park Adelaide, brought in her own collection of drums from Africa and Brazil to begin a music trial she devised. Three months on, she says she’s amazed at how the group has evolved and the positive changes she has witnessed.

“When we started out, people were a bit unsure, because most had never hit a drum before, and felt outside their comfort zone,” she says. “Now they’re loving it, and they’re getting really good.”

Heather has seen improvements in wellbeing, socialisation, self-confidence and mobility. “You can see the enjoyment, the new friendships – playing music with others creates a special bond.” she says “Watching people with physical limitation participating, growing in confidence and supporting each other is so rewarding.”

A Zen Garden has been created at St. Patrick’s Green, Kogarah, NSW, based on the philosophy that a bit of nature is good for the soul and will allow residents to relax and meditate, among the sounds of a water feature and rustling palms.

Other wellbeing rooms are the Spa Room and Reflection Room. Residents can enjoy a soothing massage experience, complete with lavender essential oils, calming music, facials and other beauty treatments for a complete pamper experience.

The Reflection Room provides a tranquil space for residents to reflect on life, away from the bustle of communal areas. It also acts as a private space for residents to meet with the manager of Spiritual and Holistic Care if anything is troubling them.

Some therapies that research have found to be effective are:

Animals and pet therapy;Aromatherapy; Art therapy and craft; Behavioural activation and pleasant events; Bright light therapy; Cognitive behaviour therapy; Cognitive and memory skills interventions; Companion robot; Dance and movement;Dementia care mapping; Humour therapy; Laughter yoga; Life review; Life review therapy; Massage; Music and singing; Person-centred care; Restorative approaches; Simple reminiscence;Yoga.

More indepth information is available in the studyWhat works to promote emotional wellbeing in older people: A guide for aged care staff working in community or residential care settings. Melbourne: beyondblue by Wells, Y., Bhar, S., Kinsella, G., Kowalski, C., Merkes, M., Patchett, A., Salzmann, B., Teshuva, K., & van Holsteyn, J. (2014).

 

 

 

 

 

Montessori Method Helps Those Living With Dementia

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American Montessori expert Dr. Cameron Camp has developed a new approach to caring for persons living with dementia. This new approach is known as The Montessori Inspired Lifestyle ® (MIL). It is based on the philosophy and methods of Dr. Maria Montessori, the first female M.D. in Italy and world-renowned educator.

“Within this new paradigm, abilities, interests, and preferences will be respected, encouraged and maximized. Providing choice throughout the day is central to all interactions.” Said Dr. Camp “Central to MIL is the creation of meaningful activities and social roles within the context of a community. This helps to ensure that residents are engaged in life, have a feeling of belonging, have a sense of purpose, have access to meaningful activity, and can have a sense of control and independence.”

Having done a 3 week course with Omnicare Alliance to learn about Montessori and apply the principles and methods in her own home where she resides with her husband who lives with dementia, Susan was blown away by his progress.

“We have a bunch of signs around the house with cartoon pictures for Jim now that ask him questions. ‘Have you taken the bin out?’ or ‘Do you have your house keys?’ she explains “This actually gets him to think and engage with himself which is a big part of learning.” She has realised that if she communicates in a simple way with her husband he will understand and be able to help with chores. Rather than tell him to cut carrots into cubes, for example, she now models instructions, showing him how she wants them cut. He is then perfectly capable of carrying out her request.

The Montessori Method utilises simple, modifiable and practical tasks that utilise everyday items to re-engage individuals and help to retrain skills that may have diminished due to dementia. A person’s abilities are closely tied to their life experiences and passions, and identifying these passions and harnessing them to rekindle and engage a person is the essence of what makes Montessori training and learning effective. For instance, if a woman grew up playing the piano, music may be the key to her learning and engaging, but if she enjoyed gardening instead, then heading outdoors and incorporating seeds and plants into her activities, may be the key in helping her rediscover some old skills.

As an Aged Care Placement Consultant I would love to see this method used in more aged care facilities. With the current strong focus on the quality of care I hope providers are taking note of Dr. Camp’s new approach.

 

 

The Aged Care Workforce

worker helps elderly lady

The demand for aged care workers is growing rapidly with the number of people requiring some form of aged care set to double in Australia by the year 2050. Back in 2010 the then Department of Health and Ageing estimated that the aged care workforce would need to increase between two and three times before 2050 in order to provide care to the growing number of aged care residents.  A study by Adelaide University on the Attraction, Retention and Utilisation of the Aged Care Workforce published in April, 2018 conducted qualitative interviews with aged care workers that revealed three common key drivers that encourage attraction into the sector.

First, many current workers reported having a direct interest in aged care work. Their work was seen as being rewarding and offering opportunities to fulfil an interest in working with older people. In addition, many nurses considered that the sector provided challenging and diverse work including dementia and palliative care. For some workers aged care was seen as providing an initial stepping stone into a future career (often within the broader healthcare sector). The availability of work within the aged care sector was a second key driver of attraction, particularly for male workers, new hires and CALD workers who had experienced difficulties securing work in other chosen occupations. A third key driver centred on perceptions of the convenience and flexibility of aged care work; the working hours and shift patterns were seen as offering good work-life balance.

Conversely, factors which discouraged attraction into the aged care workforce were raised, with many workers expressing concerns that aged care work was seen in a poor light both within the general community and other health and care sectors and was widely perceived to be a low status job which offered poor rates of pay. The recent media exposure of poor practice within the aged care sector had added to these negative perceptions. In addition, aged care work was often viewed as lacking clinical and technical expertise and providing limited career pathways, which could hamper the attractiveness of the sector to nurses and nursing graduates. As a consequence of these factors, other health and care sectors were perceived to offer more attractive employment than aged care.

Addressing these perceptions, Melanie Mazzarolli, Regional Business Manager, Residential Services at Benetas states in a recent article –

“It seems to me, a significant barrier to the engagement of a robust, professional and sustainable workforce is the stigma of working in aged care. The recent announcement of the Royal Commission into aged care has resulted in the industry getting a lot of negative attention.  And rightly so, when distressing examples of mistreatment and abuse are exposed. However what is not portrayed is the thousands of examples of outstanding care, warmth and connection between the carer and resident or customer.

For me with a nursing background, there is no other industry like aged care. Supporting a person’s journey to death is a privilege – much like the privilege of child birth. In aged care we are able to develop a strong bond over months or even years with those in our care which can rarely be matched in other professional nursing roles. For me, transitioning to the aged care workforce is not the end of a career, but the beginning. Almost everyone I have ever come across is here because they are as passionate about the care of older Australians.”

Sources:

Agedcare.health.gov.au

Aged Care Online

 

 

ACAT Assessment and Specialist Dementia Care Program

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ACAT Assessment

The Australian Government Department of Health has in recent times received a number of enquiries from providers of aged care about when an Aged Care Assessment Team (ACAT) assessment is required. The department states that “A subsidy cannot be paid to an approved provider for providing care to a person, unless the person is approved under the Aged Care Act 1997 (the Act) as a care recipient.

An ACAT assessment is required if a person is seeking access to aged care services that are funded under the Act, such as:

  • Residential Care
  • Flexible Care in the form of Transition Care or Short-Term Restorative Care
  • Residential Respite Care
  • a Home Care Package. “

 

New Initiative Rollout 2019

One of the Department of Health’s new initiatives – the Specialist Dementia Care Program (SDCP) is beginning to roll out.

This program will provide care for people exhibiting very severe behavioural and psychological symptoms of dementia (BPSD), who are unable to be appropriately cared for by mainstream aged care services.

The SDCP will offer specialised, transitional residential support, focussing on reducing or stabilising symptoms over time. I have, at times, been in the position of finding suitable accommodation for people exhibiting behaviour that cannot be managed in the aged care residential service in which they reside. It is a difficult situation and, as an Aged Care Support Consultant, I applaud the introduction of specialist services to accommodate people in this position.

The department has advertised a targeted grant opportunity for a prototype SDCP service, with the next round of 14 SDCP grant opportunities to be advertised early this year. This first phase of specialist dementia care units is expected to be operational in early 2020 with a full rollout in 2022-23. It is expected that there will be at least one specialist dementia care unit (within a broader residential aged care service) operating in each of the 31 Primary Health Networks.

One of the objectives of the SDCP is to generate evidence on best practice care for people exhibiting very severe behavioural and psychological symptoms of dementia that can be adapted for use in mainstream settings to benefit all people with dementia.

Source: Australian Government Department of Health website.